Landlords want to retain the best tenants. Property management companies spend thousands of dollars recruiting the right tenants for properties by placing generalized advertising in newspapers, websites, and magazines. The trouble is that this type of advertising can attract the wrong type of tenants and attracting the right kind of tenant is the first step to retaining tenants in a satisfactory rental relationship.
The average property manager has to deal with a variety of personalities among their rental clients. Most clients are responsible and respectful and communication is rare, perhaps only to report a broken appliance or to advise that rent will be a day late. Good property managers do everything they can to keep these kinds of renters happy by fixing things in a timely manner and keeping rent stable.